COVID-19 has forced changes in the world on how we do things. Digitalisation is another force changing industry at the same time, coupled with demographic changes. What happens when COVID-19 meets digitalisation and demography forces, and the impact on industry?
Ageing population is a global trend, and this causes labour shortage where digitalisation is deemed as an inevitable solution. Through automating processes and new technologies, scarce resources like labour can move up the value chain, a win-win move by equipping labour force with new skillsets. Indeed, COVID-19 has presented the opportunity to imagine possibilities in digitalisation and industry 4.0 transformation. I like to share three perspectives relating to resilience, innovation, and sustainability from my healthcare logistics and transport operations experiences.
The views represented are those of the author(s) and do not necessarily reflect the views or policies of CILT.