Additionally, it places significant emphasis on car rental-specific processes. The certificate is designed with content structured across three modules, each built on key pillars that encompass all core operational, managerial, and customer-focused practices in the car rental industry. The first module covers foundational concepts of the car rental sector, including industry history, organisational structures, and legal frameworks. The second module focuses on operational excellence, addressing vehicle handover procedures, condition assessment, and risk management to ensure workflow efficiency and service quality. The third module highlights customer-centric strategies, such as the use of online booking systems, advanced maintenance planning, inventory control, and professional complaint handling to enhance customer satisfaction and business growth.
Who should register?
This certification is ideal for individuals currently working in, or aspiring to work in, the car rental and mobility services sector. It is especially suited for professionals involved in front-line rental operations, customer service, vehicle handover and inspection, inventory management, or those supervising operational teams within car rental businesses. Candidates are expected to have a basic understanding of rental procedures and a keen interest in enhancing customer experiences and operational efficiency.
The programme is also valuable for those holding supervisory or entry-level managerial roles who wish to formalise their expertise, improve service quality, and gain a broader perspective on industry standards and legal compliance. A background in mobility services, logistics, or general business operations is advantageous, and prior foundational training or relevant work experience will support a richer learning experience.
Main Modules
- Foundations of Car Rental Operations (L2-M1)
- Introduction & Overview
- History and Structure of the Car Rental Industry
- Legal and Regulatory Framework
- Core Rental Operations Processes
- Customer Rights and Protection
- Practical Applications
- Operational Excellence in Car Rental Management (L2-M2)
- Introduction & Overview
- Car Handover and Return Procedures
- Vehicle Condition Assessment and Damage Evaluation
- Risk Identification and Management
- Insurance and Incident Handling
- Practical Applications
- Customer-Centric Practices and Strategic Operations (L2-M3)
- Introduction & Overview
- Online Booking Systems and Digital Tools
- Maintenance and Repair Planning
- Inventory and Fleet Management
- Handling Complaints and Enhancing Customer Experience
- Practical Applications
Programme Overview
- Programme – Certified Car Rental Operations Specialist
Includes:
- Books
- Registration
- Exams
- Certification
- Training