In relation to the website: www.ciltinternational.org (“Site”).
Owner: (“we/us”): The Chartered Institute of Logistics & Transport
Postal address: Earlstrees Court, Earlstrees Road, Corby, Northamptonshire, NN17 4AX, United Kingdom.
The Site is a UK-based website and we take reasonable care to comply with the requirements of the UK Data Protection Act 1998 (‘the Act’) relating to the personal information you supply on the Site. The Site uses a security system that protects your information from unauthorised use. However, as no data transmissions over the internet can be guaranteed to be one hundred percent secure, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Save as provided below, we will not sell, rent, distribute or disclose information about you as an individual or your personal usage of the Site (‘Information’) without your consent or unless required or permitted to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences.
For what purpose do we use the information gathered and with whom is it shared?
Updating your information
If any of the information you provide when subscribing to the services on the Site changes please notify us
Accessing your information
We are data controllers for the purposes of the act and if you wish to request access to your information held by us, you may contact us
If you subscribe to our mailing lists for news releases and other information, we may also ask you to answer various general questions about yourself so that we can tailor the information which we send to you.
If you subscribe to our newsletter and at any time you wish to stop receiving this or any other information you may have requested from us or any other company, please email or write to us or click the Unsubscribe link at the bottom of any communication you may receive from us.
We will take reasonable measures to ensure good practices and procedures are in place with regards to the security of data. Including regular reviews of current practices.
Electronic-based, electronically stored data is reasonably secure. Our storage servers are locked away, in a controlled secure environment. Only authorised personal have access.
Paper-based documentation received in respect of the individuals is stored in a secure orderly manner.
We take reasonable precautions to protect sensitive information you submit through the Site.
Emails, forms requesting information and feedback forms via the Site are not secure. Any information submitted via these forms is done so at your own risk. We will not be responsible for any personal information sent by email.
We take reasonable precautions to ensure that access to sensitive and non-sensitive information is restricted to our authorised personnel.
Our web server is based, under an agreement with a third-party ISP, in the United Kingdom. We and our ISP take reasonable precautions to ensure that appropriate security measures are in place for hosting this service.
If you have any questions or concerns about the security of our Site, contact us
Surveys and user groups
We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
‘Email a friend’
We may from time to time operate an ‘Email a friend’ service or ‘Share’ functionality. This is a referral service, designed to make it easy for customers to recommend our Site and related websites or offers to a friend, and is a two-step process. First, a customer sends us the friend’s name and email address, and secondly, we contact the friend, telling them who we are, and inviting them to take advantage of a particular offer, or to visit the Site. When we contact your friend, we always advise them of the name and email address of the friend who made the original referral. We will not use your friend’s details for any other purpose.
Links to third parties’ sites
Our website also intermittently uses HotJar:
Hotjar is a service that analyzes the online behaviour and voice of website users. We do this by combining both analysis tools and feedback tools. Hotjar gives the owners and operators of a Hotjar Enabled Site the ‘big picture’ of how to improve the end user’s experience and performance of the Hotjar Enabled Site.
The following information may be collected related to Your device and browser:
- device’s IP address (captured and stored in an anonymized format);
- device screen resolution;
- device type (unique device identifiers), operating system, and browser type;
- geographic location (country only);
- preferred language used to display the Hotjar Enabled Site.
- Mouse events (movements, location and clicks)
For a sampling of visitors, Our servers automatically record information which is collected from Customer Websites and Our Site. This data includes:
- referring URL and domain;
- pages visited;
- geographic location (country only);
- preferred language used to display the webpage;
- date and time when website pages were accessed.
Traffic patterns / site statistics
We may monitor customer traffic patterns, Site usage and related Site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.
Transfer to third parties
We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or offer of products, services or information that might be of particular interest to you (where you have consented to this). We also share your personal information with our suppliers in order to facilitate transactions and delivery. We ensure that our suppliers protect your personal information as tightly as we do and that they provide an adequate level of protection for your rights as a data subject. This may involve transferring or selling your Information to other companies, inside or outside the EU.
Your information may also be transferred to another company in the event of the transfer of our assets to a third party. In that event, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected.
By submitting your information and subscribing to the services available on our site, you consent to such use and transfer.
If you do not wish to receive cookies from us or any other website, you can turn cookies off on your web browser: please follow your browser provider’s instruction in order to do so. Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of any attempt to turn off cookies.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org, www.allaboutcookies.org or www.civicuk.com/cookie-control/browser-settings.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
If you would like further detail on data protection legislation please visit:
- The Data Protection Act 2018 www.legislation.gov.uk/ukpga/2018/12/contents.enacted
- Information Commissioner’s Office (ICO) www.ico.org.uk The UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
- General Data Protection Regulation www.eugdpr.org is a resource to educate the public about the main elements of the General Data Protection Regulation (GDPR)