Abstract
Daisy Chapman-Chamberlain discusses the human and social impact of digital solutions, and provides an insight into the role of technology in supporting inclusion and equality, especially in the public transport sector.
This session examines the importance of ensuring that digital solutions are customer focused and asks how far we can go with using technology to support passengers, and whether there is a natural threshold of ‘digital push’ that people will resist.
Watch the recording here:
Disclaimer
The views represented are those of the author(s) and do not necessarily reflect the views or policies of CILT.